Terms & Conditions

Terms & Conditions

1.

Your Holiday Contract

Your holiday contract is with Dominion Travel Ltd, t/a Jewels of the Med, UK company registration no: 04780570. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as your booking is confirmed, at which time you will be given a unique booking number. This contract is made under the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

2.

Your Financial Protection We provide full financial protection for our package holidays. When you buy an ATOL protected air holiday package from us you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Air Travel Organizer’s License number 6463. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

4.

Your Holiday Price

1) We reserve the right to alter the prices of any of the holidays shown on our website. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.

2) When you make your booking you must pay a non-refundable deposit of £75 per person. Higher deposits or flight balance may be due at the time of booking for certain flights/airlines and may be non-refundable (please enquire at time of booking). Certain holiday packages may also require full non-refundable payment at time of booking. The balance of the price of your travel arrangements must be paid at least 8 weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements and we shall retain your deposit.

3) Changes in transportation costs (including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports) and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your

holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

4) Payments by credit card will incur a surcharge of 2.5% of the total.

5.

If You Change Your Booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking.. You will be asked to pay an administration charge of £25 per change, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements (e.g. Apex Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

6.

If You Cancel Your Holiday

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking on your behalf must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in accordance with the table below. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

Period before departure within which written notice of cancellation is received by us

More than 56 days

56 to 31 days

30 to 21 days

20 days to 0 days

7.

If We (The Company) Change or Cancel Your Holiday It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 6 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable

Amount of payment due to us

Deposit

50%

75%

100%

standard from us if available. If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause. In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of London Airport (i.e. Stansted, Luton, Heathrow or Gatwick), change of accommodation to another of the same or similar standard. If we make a major change to your holiday, we will inform you as soon as is reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:

Period before departure within

which notice of cancellation or

major change is notified to you

More than 42 days

29 to 42 days

15 to 28 days

1 to 14 days

On departure date or in resort

The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Force Majeure - We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

8.

If You Have A Complaint

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and your resort representative immediately, who will endeavor to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at info@jewelsofthemed.com giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

Amount you will receive from us for

each full fare paying passenger

No compensation

£10

£15

£25

£25

9.

Our Liability to You

If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to you, or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of twice the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to (a) The contractual terms of the companies that provides the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicized at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 7. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk

10.

Travel Insurance

It is a condition of booking your holiday with us that you immediately take out relevant travel insurance with an adequate amount of cover for your chosen holiday. This is your responsibility and it will not be checked by us. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising.

11. Special Requests

Any special requests must be advised to us at the time of booking, e.g. dietary requirements, room location, a particular facility at a hotel, etc. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to our suppliers is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us in writing.

12.

Building Work

Northern Cyprus permits building work by law, and we cannot legally prevent this. If disruption in your resort is severe we shall offer you an alternative accommodation of the same or similar standard at no extra cost, subject to availability.

13.

Prompt assistance in resort

If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

14.

Passport, Visa and Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. You can check directly with the North Cyprus Tourist Board in London for further information on whether you require a visa for travel to North Cyprus - www.simplynorthcyprus.com.

15.

Excursions

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

16.

Data Protection Policy

Dominion Travel Ltd, t/a Jewels of the Med is a data protection controller for the purpose of the Data Protection Act 1998. It is necessary for us to collect certain personal details from you to ensure your booking is processed correctly and your travel arrangements meet your requirements. These will include, where necessary, the names and address of party members, credit/debit card details or other payment details, telephone contact details and special requirements such as those relating to any disability, dietary or medical condition which may affect the holiday arrangement. If we do require additional personal details, we shall advise you before we obtain these from you.

17.

Brochure/Website Accuracy

Our holidays are planned many months in advance of brochure production and may not reflect the true situation at the time you are on holiday. Hoteliers and suppliers may withdraw or change a facility temporarily or otherwise, for local reasons, some of the outdoor facilities may not be open early or late in the season or in the winter or some indoor facilities may be kept closed in the summer. Some advertised amenities including sports facilities may carry a local charge. Some facilities may be curtailed as some may be improved. These are beyond our control. When we are told of any significant changes we will let you know before you travel.

Brochures/Websites are our responsibility as your tour operator. They are not issued on behalf of, and do not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.

18.

Price changes, Pricing and Factual Accuracy

Every attempt has been made to ensure the accuracy of pricing and factual information presented on this website. However, prices are subject to change without notice, and rare pricing errors may occur on this website. Similarly, inadvertent factual errors may occur. Dominion Travel Ltd will not be held responsible for such errors. However, we will take prompt action to correct any errors that are brought to our attention. Terms are subject to change without notice. Applicable terms are those published on our website at the time of booking.

19.

Behaviour

We can end your holiday if you or any member of your party behaves or proves likely to behave in a manner to cause danger, damage or distress to other customers, employees, accommodation or any one else. If your holiday is ended for this reason we are not liable to complete your holiday arrangements, make any refunds or compensation or any other costs you have to pay or fines imposed by the authorities of the country you are visiting. We cannot accept liability for the behaviour of others in your accommodation or flight, or if you are not allowed to use certain local facilities due to unsuitable behaviour.

NORTHERN CYPRUS HOLIDAYS

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Northern Cyprus Kyrenia

Northern Cyprus Kyrenia

Northern Cyprus Kyrenia, is home to the harbour city of Kyrenia and some of the most amazing sites in Cyprus. Although many holiday makers may be forgiven for thinking that Kyrenia is just a harbour town, there really is a lot more to see and do. Filled with historical buildings, superb scenery, spectacular natural un-spoilt sandy beaches, and much more, Kyrenia makes the perfect destination for any holiday.

The calming atmosphere of this beautiful sea-front city makes holidaying in Kyrenia a relaxing and thoroughly enjoyable experience. The old town of Kyrenia is filled with whitewashed buildings and the ruins of walls and towers that once protected this city from attack. Whilst the city of Kyrenia may seem quite and asleep during the day, once the sun sets the atmosphere is transformed as restaurant and tavern owners prepare for the night and the entertainment it brings.

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Northern Cyprus Nicosia

Northern Cyprus Nicosia

Ledra Street is in the middle of the walled city. The street has historically been the busiest shopping street of the capital and adjacent streets lead to the most lively part of the old city with narrow streets, boutiques, bars and art-cafés. The street today is a historic monument on its own. It is about 1 km (0.6 mi) long and connects the south and north parts of the old city. During the EOKA struggle that ran from 1955–1959, the street acquired the informal nickname The Murder Mile in reference to the frequent targeting of the British colonialists by nationalist fighters along its course.[13][14] In 1963, during the outbreak of hostilities between the Greek and Turkish Cypriot communities, following the announcement of amendments to the Cypriot Constitution, Turkish Cypriots withdrew to the northern part of Nicosia which became one of the many Turkish Cypriot enclaves which existed throughout the island. Various streets which ran between the northern and southern part of the city, including Ledra Street, were blockaded. During the Turkish army invasion of Cyprus in 1974, Turkish troops occupied northern Nicosia (as well as the northern part of Cyprus). A buffer zone was established across the island along the ceasefire line to separate the northern Turkish controlled part of the island, and the south. The buffer zone runs through Ledra Street. After many failed attempts on reaching agreement between the two communities, Ledra Street was reopened on 3 April 2008.
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